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Shipping Policy

A LEGAL DISCLAIMER

SHIPPING POLICY
Last updated: 27 March 2026

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1. Legal Disclaimer

The information provided in this Shipping Policy is for general guidance only and does not constitute legal advice. We recommend seeking independent legal advice to ensure compliance with applicable laws and regulations.

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2. Overview

This Shipping Policy outlines how Sarah Julia (“we”, “us”, “our”) handles shipping and delivery for orders placed through our website, including vinyl records and apparel.

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3. Order Processing

  • Orders are typically processed within 2–5 business days after payment is received

  • Orders are not processed on weekends or public holidays

  • During high-demand periods (e.g., product launches, tours, holidays), processing times may be longer

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You will receive a confirmation email once your order has been dispatched.

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4. Shipping Destinations

We currently ship to:

  • United Kingdom

  • European Union

  • United States

  • International destinations (availability may vary)

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If your location is not available at checkout, please contact us for assistance.

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5. Shipping Methods & Delivery Times

Estimated delivery times (after dispatch):

  • UK: 2–5 business days

  • Europe: 5–10 business days

  • International: 7–21 business days

Please note that delivery times are estimates and may vary depending on the carrier and destination.

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6. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order size

  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer

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7. Tracking

  • Where available, tracking information will be provided via email once your order has been shipped

  • Not all shipping services include tracking

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8. Delays & Service Interruptions

We are not responsible for delays caused by:

  • Postal or courier service disruptions

  • Customs processing

  • Incorrect or incomplete shipping information provided by the customer

  • Events outside our control (e.g., strikes, weather, or global disruptions)

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9. Lost or Damaged Items

  • If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging

  • If your order is lost in transit, please contact us and we will investigate with the carrier

  • We will work with you to resolve issues, which may include replacement or refund where appropriate

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10. Incorrect Addresses

  • Customers are responsible for providing accurate shipping details

  • We are not responsible for orders shipped to incorrect addresses provided at checkout

  • If an order is returned to us, additional shipping fees may apply to resend it

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11. Contact Information

If you have any questions about shipping, please contact:

Email: info@sarahjulia.com
Business Name: Sarah Julia

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By placing an order through this website, you acknowledge that you have read and understood this Shipping Policy.

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