Refund policy

REFUND POLICY
Last updated: 27 March 2026

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1. Legal Disclaimer

The information provided in this Refund Policy is for general guidance only and does not constitute legal advice. We recommend seeking independent legal advice to ensure compliance with applicable consumer protection laws.

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2. Overview

This Refund Policy outlines the terms under which **Sarah Julia** (“we”, “us”, “our”) offers refunds, returns, and exchanges for products and services purchased through our website, including tickets, vinyl records, and apparel.

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3. Tickets (Events)

All ticket purchases are non-refundable, except in the event of cancellation or significant changes
If an event is cancelled, you will be entitled to a full refund to your original payment method
If an event is rescheduled, your ticket will remain valid for the new date
If you are unable to attend a rescheduled event, refunds may be considered at our discretion
We are not responsible for third-party costs (e.g., travel or accommodation)

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4. Physical Products (Vinyl & Apparel) Returns

You may request a return within 30 days of delivery
Items must be:

Unused

In original condition and packaging

Proof of purchase is required

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Non-Returnable Items

Limited edition or exclusive items (unless faulty)
Items that have been used, worn, or damaged by the customer

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5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund
Approved refunds will be processed to your original payment method within **5–10 business days**
Original shipping costs are non-refundable unless the item is faulty or incorrect

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6. Exchanges

We only replace items if they are defective, damaged, or incorrect
If you need an exchange, please contact us with details and supporting images

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7. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked shipping service, as we are not responsible for lost returns

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8. Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 7 days of delivery
Include photos and a description of the issue
We will arrange a replacement or refund where appropriate

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9. Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your payment provider (processing times may vary)
If the issue persists, contact us directly

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10. Contact Information

For refund or return inquiries, please contact:

Email: info@sarahjulia.com
Business Name: Sarah Julia

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By making a purchase on this website, you acknowledge that you have read and understood this Refund Policy.